Returns and Refunds Policy
Returns & Refunds Policy
At Shine, we want you to love what you ordered. If something isn't right, here's how returns and refunds work. By placing an order you agree to the terms below.
Return window
You may request a return within 14 days of receiving your order. After 14 days we're unable to offer a refund or exchange.
Eligibility — to be accepted, items must be:
- Unused, unwashed, and undamaged, in original condition
- In the original packaging with all tags attached
- Accompanied by proof of purchase (order number or receipt)
Non-returnable items
For hygiene and other reasons, we can't accept returns on:
- Items marked Final Sale or bought on clearance/discount [adjust if you allow sale returns]
- Personalised or made-to-order pieces
- Items that have been used, washed, or damaged after delivery
- Gift cards
Faulty, damaged, or wrong items
If your item arrives damaged, defective, or you received the wrong product, contact us within 48 hours of delivery at [] with your order number and photos. We'll arrange a free replacement or full refund — return shipping is on us in these cases.
How to start a return
- Email [] (or message us on [Instagram/WhatsApp]) with your order number and reason for return.
- We'll confirm eligibility and share return instructions within [1–2 business days].
- Pack the item securely in its original packaging.
- Our courier will collect it, or you can send it to [return address]. [Pick one.]
Please don't send items back before receiving confirmation — unapproved returns may not be processed.
Return shipping costs
- Faulty / wrong / damaged item: Shine covers return shipping.
- Change of mind / wrong size chosen: the customer covers return shipping of EGP [70–90], deducted from the refund or paid to the courier. [Adjust.]
Exchanges
Want a different design or size? The fastest way is to return the original (per above) and place a new order. If your preferred item is in stock we can also arrange a direct exchange — just ask.
Refunds
- Once we receive and inspect your return, we'll email you to confirm approval.
- Approved refunds are issued within [7–10 business days] to your original payment method.
- Card / wallet (Paymob, etc.): refunded to the same card/wallet; your bank may take a few extra days to post it.
- Cash on Delivery: refunded via [bank transfer / Instapay / store credit] — we'll collect the needed details.
- Original shipping fees are non-refundable unless the return is due to our error.
Late or missing refunds
If you haven't received an approved refund after [10 business days], first check with your bank/payment provider, then contact us at [] and we'll follow up.
Contact
Questions about a return? Reach us at [], [Sat–Thu, 10:00–19:00]. We're happy to help.