Delivery Policy

Delivery Policy

Thank you for shopping with Shine. This policy explains how and when your order will reach you. By placing an order you agree to the terms below.

Order processing

  • Orders are processed within 1–2 business days (Saturday–Thursday, excluding public holidays).
  • Orders placed after [3:00 PM] or on Fridays/holidays are processed the next business day.
  • You'll receive an order confirmation by email and a dispatch notification with tracking once your order ships.

Delivery times & coverage

We deliver across Egypt. Estimated delivery after dispatch:

Area Estimated delivery
Greater Cairo & Giza 1–3 business days
Alexandria & Delta 2–4 business days
Other governorates 3–6 business days
Remote areas up to [7] business days

Delivery times are estimates and not guaranteed; they may be affected by weather, peak seasons (e.g. Ramadan, Black Friday), or courier delays.

Shipping fees

  • Free shipping on all orders over EGP 1,500.
  • Orders under EGP 1,500: a flat delivery fee of EGP [70] (Cairo/Giza) or EGP [90] (other governorates), calculated at checkout.
  • Cash on Delivery (COD) is available for an additional EGP [20] handling fee. [Remove if not offered.]

Tracking your order

Once shipped, you'll receive a tracking number via email/SMS. Track anytime from your account under Order history, or contact us at [hello@shine-eg.com].

Delivery process

  • Our courier, [Aramex / Bosta / Mylerz], will contact you before delivery.
  • Please ensure the phone number and address provided are accurate and complete.
  • If delivery fails after [2] attempts (no answer or unavailable), the order is returned to us and we'll reach out to rearrange. Re-delivery may incur an additional fee.

Incorrect address / failed delivery

Shine is not responsible for delays or non-delivery caused by an incorrect or incomplete address. If you notice an error, contact us within [2 hours] of ordering and we'll do our best to update it before dispatch.

Damaged or missing items

Inspect your order on arrival. If anything is damaged, defective, or missing, contact us within [48 hours] of delivery at [hello@shine-eg.com] with your order number and photos, and we'll make it right. See our Refund Policy for returns.

International shipping

We currently ship within Egypt only. [Update if/when you expand.]

Contact

Questions about your delivery? Reach us at [hello@shine-eg.com], [Sat–Thu, 10:00–19:00].